Case Studies
CASE STUDY
FRONTSTEPS Scales Development with Team Extensions
For many years, CH2 has helped FRONTSTEPS continually evolve its technology team, providing the right mix of product, engineering, QA, support, and specialized expertise as the needs of the business have changed.
FRONTSTEPS
SAAS | PropTech
Staff Augmentation
The Challenge
FRONTSTEPS needed a technology organization that could evolve as quickly as its business.
Over the years, priorities changed, products evolved, platforms were consolidated, and the skills required to support the organization changed with them. Building every capability internally would have made it difficult to adjust capacity and expertise as those needs shifted.
FRONTSTEPS needed a partner that could do more than provide additional developers. It needed access to the right mix of product, engineering, quality, and support expertise at different stages of its growth.
The Challenge
FRONTSTEPS needed a technology organization that could evolve as quickly as its business.
Over the years, priorities changed, products evolved, platforms were consolidated, and the skills required to support the organization changed with them. Building every capability internally would have made it difficult to adjust capacity and expertise as those needs shifted.
FRONTSTEPS needed a partner that could do more than provide additional developers. It needed access to the right mix of product, engineering, quality, and support expertise at different stages of its growth.
The Solution
For many years, CH2 has worked as an extension of the FRONTSTEPS organization, continually building and reshaping the team around the company's changing priorities.
The composition of that team has changed many times. CH2 has provided product experts, software engineers, QA professionals, support resources, DevOps specialists, mobile developers, UI/UX expertise, business analysts, and technical leadership.
Rather than starting with roles to fill, CH2 works with FRONTSTEPS to understand where capacity or capability is needed and then adjusts the team accordingly. As priorities shift, the skills distribution can shift with them.
The Solution
For many years, CH2 has worked as an extension of the FRONTSTEPS organization, continually building and reshaping the team around the company's changing priorities.
The composition of that team has changed many times. CH2 has provided product experts, software engineers, QA professionals, support resources, DevOps specialists, mobile developers, UI/UX expertise, business analysts, and technical leadership.
Rather than starting with roles to fill, CH2 works with FRONTSTEPS to understand where capacity or capability is needed and then adjusts the team accordingly. As priorities shift, the skills distribution can shift with them.
The Results
The partnership has given FRONTSTEPS access to a flexible technology organization that can evolve without requiring the company to rebuild its team around every new initiative.
At key points in the relationship, development throughput increased by 50%, helping accelerate platform consolidation and feature delivery. Working-hour alignment and deeply integrated teams have also supported stronger communication and collaboration across product, engineering, QA, support, and business stakeholders.
Over seven years, the measure of success has become larger than any single project or metric: FRONTSTEPS has been able to continually change the size, structure, and capabilities of its technology team as the needs of the business have changed.
“CH2 helped us unlock speed and clarity when it mattered most.” — FRONTSTEPS Technology Leader
The Results
The partnership has given FRONTSTEPS access to a flexible technology organization that can evolve without requiring the company to rebuild its team around every new initiative.
At key points in the relationship, development throughput increased by 50%, helping accelerate platform consolidation and feature delivery. Working-hour alignment and deeply integrated teams have also supported stronger communication and collaboration across product, engineering, QA, support, and business stakeholders.
Over seven years, the measure of success has become larger than any single project or metric: FRONTSTEPS has been able to continually change the size, structure, and capabilities of its technology team as the needs of the business have changed.
“CH2 helped us unlock speed and clarity when it mattered most.” — FRONTSTEPS Technology Leader
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